Terms version 2026-05-10

Terms of Service

Effective date: 10 May 2026 · Last updated: 10 May 2026

Plain-language summary (not a substitute for the full terms below). Athlo is a software-as-a-service platform we provide to help you run a fitness business. You get a 7-day free trial, after which the platform owner must confirm your payment to keep your account active. You are entirely responsible for the health, safety and coaching content you publish to your end-clients through Athlo — we are a tool, not a coach, doctor or trainer. We disclaim warranties to the maximum extent permitted by law and our liability is capped. By signing up you accept all terms below.

1. Acceptance & eligibility

These Terms of Service (“Terms”) form a legally binding contract between you (“you”, “Customer”) and the operator of Athlo (“Athlo”, “we”, “us”), trading as Kamae Fitness, with registered contact at support@athloapp.eu. By creating an account, ticking the acceptance checkboxes during sign-up, accessing the website, web admin panel, mobile apps, APIs, or otherwise using any part of Athlo (collectively the “Service”), you confirm that you have read, understood and accepted these Terms, our Privacy Policy, our Cookie Policy and our GDPR notice.

You may use the Service only if: (a) you are at least 18 years old; (b) you have full legal capacity to enter into a binding contract; (c) you are signing up either on your own behalf or with full authority on behalf of the legal entity you represent (in which case “you” means that entity); and (d) your use is not prohibited by the laws of your jurisdiction or any applicable sanctions regime.

If you do not agree to any part of these Terms, you must not use the Service.

2. Definitions

3. The 7-day free trial

When you sign up through the Athlo website you receive a free trial of the Service for seven (7) consecutive calendar days, starting at the moment your account is created. During the trial you may use the Service’s standard features at no cost. No credit card or other payment instrument is collected at sign-up.

The trial ends automatically at the conclusion of the seventh day. Continued use of the Service after the trial expires requires a paid subscription that has been manually activated by the Platform Owner. Until the Platform Owner records your payment in our back-office and activates your subscription, your account will be set to an inactive status and the application will refuse logins and feature access. We make no guarantee about how quickly we will process payments outside ordinary business hours.

Trial accounts are intended for genuine evaluation. We may, at our sole discretion, refuse, shorten, extend, suspend or terminate any trial — for example if we suspect abuse, fraud, multi-accounting, automated sign-ups, or use that violates these Terms. We also reserve the right to deny commercial use of trial accounts (e.g. running paid client programs that you would otherwise need a paid plan for).

4. Payment, billing & auto-lock

Subscriptions are billed in advance for the period selected at the moment the Platform Owner activates your account (typically monthly, but other terms are possible). Prices are quoted in euros (€) and are exclusive of VAT or other taxes unless otherwise stated; you are responsible for any taxes, duties or levies applicable in your jurisdiction.

Payments are made through the channel(s) communicated to you by the Platform Owner (such as bank transfer, card payment via a third-party processor, or any other lawful method we offer). We do not store full payment-card numbers on our servers; card processing is handled by third-party processors that meet PCI-DSS requirements.

Your account state in our system follows this lifecycle: trialing (during the 7-day evaluation) → inactive (auto-flip when the trial ends, before payment) → active (after the Platform Owner records your payment) → past due / canceled (if a renewal payment is missed or you terminate). The Service reads this state in real time and gates feature access accordingly. An inactive account is a locked account. You acknowledge and accept that lock as a normal, expected behaviour of the Service and not a defect.

Failure to pay within any period we communicate to you may result in immediate suspension or termination of your account, retention of your data for the time-frame defined in our Privacy Policy, and referral of any unpaid balance to debt-collection or legal proceedings. You agree to pay any reasonable costs of recovery, including legal fees, where permitted by law.

5. Refunds & cancellation

The 7-day trial is free, so it carries no refund right. For paid subscriptions, fees are non-refundable except where required by mandatory consumer-protection law in your country. If a non-waivable consumer right of withdrawal applies (for example, the EU Consumer Rights Directive’s 14-day withdrawal right for distance contracts), you must invoke it in writing within the relevant statutory period; you also acknowledge that, to the extent permitted, you expressly request that we begin providing the Service immediately upon activation, and you accept that you waive your withdrawal right once the Service has been fully performed during that period.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current paid billing period; you remain entitled to use the Service until then but no further charges will be raised.

6. Your account & security

You are responsible for: choosing a strong password (at least ten characters, mixing letter cases, numbers and symbols); keeping that password and any session token confidential; immediately notifying us at support@athloapp.eu if you suspect unauthorised access; and for every action taken under your account, whether by you, your staff or anyone else.

You must keep your account information accurate and up to date. You agree not to share login credentials with anyone outside your organisation, not to use another person’s credentials, and not to create an account using a name or email that is not your own or that you have no authority to use.

7. Acceptable use

You agree not to use the Service to:

We may, with or without notice, remove any content that we reasonably believe violates these Terms or that exposes us or any third party to legal risk.

8. Your content

Customer Content remains yours. You grant Athlo a worldwide, royalty-free, sublicensable licence to host, store, transmit, display, reproduce, adapt and process Customer Content solely as needed to provide, secure, support and improve the Service, to enforce these Terms, and to comply with law. You are responsible for ensuring you have all rights, consents and permissions necessary for that licence and for the lawful processing of any personal data contained in Customer Content (see Section 19).

You represent and warrant that Customer Content does not infringe any third-party intellectual-property right, privacy right, or other right; is not defamatory, fraudulent, or otherwise unlawful; and does not violate any contract or duty you owe to anyone else.

9. End-client (member) accounts

The Service lets you provision accounts for your own End-Clients (gym members, training clients, etc.). You alone are responsible for: obtaining lawful consent from each End-Client to be enrolled, to receive notifications, and to have their data processed; communicating accurate information about your services, prices, schedules, refunds, cancellations and risks to End-Clients; complying with all consumer-protection, fitness-industry, health-and-safety and tax laws applicable to your relationship with End-Clients; and resolving disputes with End-Clients without involving Athlo.

Athlo provides the software; Athlo is not a party to the relationship between you and your End-Clients. Athlo does not certify, endorse or audit your coaching credentials, programs, advice, or facilities.

10. Health, fitness & medical disclaimer

Important. Athlo is a software platform. It is not a coach, personal trainer, medical professional, dietitian, physiotherapist or healthcare provider. Anything that looks like training advice, exercise demonstrations, programming templates, nutrition guidance, or progress assessments inside the Service is general information for the convenience of fitness professionals — not medical advice, diagnosis, prescription or treatment, and not a substitute for professional judgement.

You and your End-Clients should consult a qualified healthcare professional before starting, modifying or stopping any exercise, diet or training programme, and especially before doing so in the presence of any pre-existing medical condition, pregnancy, recent injury, or medication. You assume full responsibility for any decision you make based on information generated, displayed, suggested or stored by the Service.

Specifically, Athlo: (a) does not verify the accuracy, safety or appropriateness of any program, plan, exercise, weight, repetition, time, intensity or nutritional value created by you, by your coaches, by your End-Clients, or by automated tools inside the Service; (b) does not warrant that following any program will produce any particular outcome (weight loss, performance gain, injury reduction or otherwise); (c) does not warrant that the technical demonstrations included in the exercise library are appropriate for any particular person; and (d) is not liable for any physical, mental, emotional or financial harm resulting from your use of, or reliance on, any such information.

11. Assumption of risk

Physical exercise carries inherent risk of injury, illness and, in rare circumstances, death. By using Athlo to deliver, schedule, programme or document fitness activities, you — the Customer, coach, gym owner or trainer — assume all such risk on your own behalf and accept full and exclusive responsibility for screening, supervising, coaching and instructing your End-Clients, including the design and execution of any program delivered through the Service. You are solely responsible for obtaining liability waivers, health-screening forms (e.g. PAR-Q+), and informed consent from your End-Clients. The Service may include optional digital waiver / form features but does not replace your legal duty to obtain and store such documents in a manner appropriate to your jurisdiction and insurance.

12. Indemnification

To the maximum extent permitted by law, you will defend, indemnify and hold harmless Athlo, its operator, affiliates, founders, employees, contractors, agents and partners from and against any claim, demand, action, proceeding, loss, damage, fine, settlement, judgement, cost or expense (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your Customer Content; (c) any breach by you of these Terms or applicable law; (d) any dispute between you and an End-Client, employee, coach, supplier, regulator or any other third party, including claims of personal injury, illness, property damage, defamation, IP infringement, privacy violation or unfair competition; (e) any tax obligation that applies to you; (f) your negligence or wilful misconduct; and (g) the operation of your fitness business as a whole.

13. Disclaimer of warranties

The Service is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by applicable law, Athlo disclaims all warranties, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security, availability, uninterrupted operation, or that defects will be corrected. We do not warrant that the Service will meet your requirements, will be uninterrupted, timely, secure, error-free, free of harmful components, or that any results obtained from its use will be accurate or reliable.

No statement made by us or by any of our representatives, whether oral or written, creates a warranty not expressly granted in these Terms. Where a warranty cannot be excluded under mandatory law, it is limited to the minimum scope and duration permitted by that law.

14. Limitation of liability

To the maximum extent permitted by applicable law:

  1. Neither Athlo nor any of its operators, affiliates, employees, contractors or partners will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, contracts, customers, savings, anticipated savings, business opportunity, data, or use, however caused, whether based in contract, tort (including negligence), strict liability or otherwise, even if we have been advised of the possibility of such damages and even if any limited remedy fails of its essential purpose.
  2. Our total aggregate liability arising out of or in connection with these Terms or the Service, regardless of theory of liability, will not exceed the greater of (a) the amounts you actually paid to Athlo for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).
  3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (e.g. liability for death or personal injury caused by gross negligence, for fraud, or for willful misconduct).

15. Third-party services

The Service may rely on, integrate with, or display content from third-party services (e.g. Supabase for hosting and authentication, Stripe for payments, BulkGate for SMS, app stores, mapping providers, analytics, cloud infrastructure providers). Your use of those third-party services is governed by their own terms; we do not control them, do not endorse them, and accept no liability for them. If a third-party service experiences an outage, security incident, price change, deprecation or termination, we reserve the right to substitute it, discontinue the corresponding feature, or charge a different price — with reasonable notice where feasible.

16. Intellectual property

All right, title and interest in and to the Service — including all software, source code, object code, design, look-and-feel, structure, sequence and organisation, user interfaces, graphics, marks, logos, brand names, exercise library, demonstration videos and gifs we create, default templates, documentation, methodologies, know-how, and any modifications or improvements thereto — are and shall remain the exclusive property of Athlo and its licensors, and are protected by copyright, trademark, patent, trade-secret and other intellectual-property laws.

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for the internal operation of your fitness business during the term of your subscription. The licence does not grant any right to: (a) copy, modify or create derivative works; (b) reverse-engineer, decompile, disassemble or otherwise attempt to derive source code; (c) use trade secrets in the Service to build a competing product; (d) remove or alter any proprietary notice; or (e) sublicense, sell, rent, lease, lend or otherwise transfer the Service to any third party.

You retain ownership of Customer Content as set out in Section 8. Any feedback, suggestions or ideas you submit about the Service may be used by us without restriction or compensation.

17. Suspension & termination

We may suspend or terminate your access to all or part of the Service, with or without notice, for: (a) actual or suspected breach of these Terms; (b) non-payment; (c) actual or suspected fraud, abuse or unlawful activity; (d) a request from law enforcement or a regulator; (e) a security incident or risk to the Service or other users; (f) extended inactivity; or (g) any reason reasonable in our discretion. Upon termination, your right to use the Service ceases immediately and we may delete your account and data subject to the retention periods set out in our Privacy Policy.

Sections that by their nature should survive termination (including Sections 8, 10–14, 16, and 23–29) will so survive.

18. Anti-fraud, anti-abuse, automated decisions

To protect the Service, we operate automated and manual systems that may inspect sign-ups, traffic patterns, content, payments and other signals. We may, without prior notice, refuse a sign-up, void a trial, deactivate an account, throttle, rate-limit, reject a transaction, or block an IP/device when those systems flag suspected: bot activity, multi-account creation, payment fraud, chargeback risk, account takeover, sanctions exposure, or violation of acceptable use. Where such an action materially affects your rights and we are required by law to provide a meaningful review, you may contact support@athloapp.eu to request a human review.

19. Data protection & GDPR

For Customer Content that contains personal data of End-Clients, you act as data controller and Athlo acts as data processor on your behalf. We process such personal data in accordance with our Privacy Policy and our GDPR notice, which are incorporated into these Terms by reference. Where applicable, those documents serve as the data-processing agreement (DPA) between us. You must give your End-Clients a privacy notice that meets your jurisdiction’s requirements.

You must not upload special-category personal data (such as health data, biometric data, racial origin, religion or sexual orientation) to free-form fields unless you have a lawful basis for doing so and the technical and organisational measures we describe are sufficient for your risk profile. You agree that we may transfer and process personal data within the European Economic Area, and to other jurisdictions when protected by Standard Contractual Clauses or another lawful transfer mechanism.

20. Beta features & service changes

From time to time we may make features available labelled “beta”, “preview”, “experimental”, “alpha” or similar. Such features are provided strictly “AS IS”, may be unstable, may be changed, removed or made paid-only at any time without notice, and are excluded from any service-level commitment. We may add, modify, remove, deprecate or replace any feature, integration, plan or limit at any time, with reasonable notice for material adverse changes affecting paid Customers where required by law.

21. Force majeure

Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including but not limited to acts of God, war, terrorism, riot, civil unrest, governmental action, sanctions, epidemics or pandemics, natural disasters, fire, flood, earthquake, power outage, internet outage, denial-of-service attacks, hosting provider outages, third-party API failures, supplier failures, cyber-attack, or shortages of personnel or materials. Payment obligations are not excused by force majeure.

22. Sanctions & export control

You represent that you, your owners, controllers, beneficial owners and the End-Clients to whom you provide services are not located in, established under the laws of, or ordinarily resident in any country, region or territory subject to comprehensive sanctions by the European Union, the United States of America, the United Kingdom, the United Nations or any other competent authority, and are not on any consolidated sanctions or restricted-party list. You will not export, re-export, or use the Service in violation of any applicable export-control or sanctions law.

23. Governing law & jurisdiction

These Terms are governed by and construed under the laws of the Republic of Cyprus, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The courts of Limassol, Cyprus have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that we may seek injunctive or equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information. Where you are a consumer protected by mandatory laws of your country of habitual residence, you also benefit from the protection of those mandatory provisions.

24. Dispute resolution

Before initiating litigation, you agree to give us written notice of any dispute at support@athloapp.eu and to attempt to resolve it informally for at least thirty (30) days. To the maximum extent permitted by law, all disputes will be resolved on an individual basis and you waive any right to bring or participate in a class action, class arbitration or representative action. The European Commission’s Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.

25. Notices

We may give notices by email to the address on your account, by in-app notification, or by posting on our website; such notices are effective upon delivery. You must give us notices in writing to support@athloapp.eu. It is your responsibility to keep your contact email up to date.

26. Assignment

You may not assign or transfer these Terms or any right under them without our prior written consent; any attempted assignment without consent is void. We may assign these Terms in whole or in part, including to a successor in interest in connection with a merger, acquisition, reorganisation or sale of all or substantially all of our assets.

27. Severability & entire agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision is replaced by an enforceable one closest to the original intent. Failure to enforce any right is not a waiver. These Terms (together with the documents incorporated by reference) constitute the entire agreement between you and Athlo about the Service and supersede all prior or contemporaneous agreements, proposals or representations on the subject.

28. Changes to these terms

We may update these Terms from time to time. When we make material changes we will notify you by email or in-app notice and update the “Effective date” and version above. The updated Terms apply to your continued use of the Service from the new effective date. If you do not agree to a change, your only remedy is to stop using the Service before that date.

29. Contact

For any question about these Terms, including requests for the data-processing terms or for a copy of an earlier version: support@athloapp.eu.

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